Privacy Policy
Last Updated: December 2025
AutoBay Car & Commercial Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information when you interact with us, whether online, by phone, or in person.
By using our website, contacting us, or booking our services, you agree to the practices described in this policy.
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1. Who We Are
Company Name: AutoBay Car & Commercial Ltd
Company Number: 16664333
Data Protection Registration Number: ZB984118
Registered Contact Email: admin@autobayservice.co.uk
We act as the Data Controller of your personal information.
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2. Data We May Collect
We may collect and process the following information:
Personal details
• Name
• Address
• Contact number
• Email address
Vehicle information
• Make, model, registration, mileage, service history
• Diagnostic data relating to maintenance and repair
Booking & payment data
• Service bookings and communications
• Payment details (processed securely through external payment processors; card information is not stored by us)
• Finance application details when using Klarna or similar services
Digital data
• IP address
• Device information
• Cookies and usage behaviour when interacting with our website
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3. How We Use Your Information
We use personal data to:
• Manage bookings, repairs and servicing
• Contact you regarding updates, reminders and appointment details
• Provide quotes, invoices and documentation
• Maintain service history and ensure vehicle safety
• Process payments and finance options
• Improve our services and customer experience
• Send promotional offers or marketing communications (only with consent)
We only use personal data where we have a lawful basis, including contract necessity, legitimate interest, consent, or legal compliance.
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4. Marketing & Communication
We may contact you with service reminders, offers or updates relevant to your vehicle. You may opt out at any time by emailing us or using unsubscribe links in marketing emails.
We never sell your data to third parties.
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5. Sharing Your Information
We may share information with trusted third parties where necessary, such as:
• Payment processors (eg. card services, Klarna)
• MOT testing and regulatory bodies
• IT and website service providers
• Insurers or warranty providers if relevant
All partners are bound by data protection regulations.
We do not sell or share data for unrelated marketing purposes.
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6. Data Storage & Security
We take data security seriously. Your information is stored securely using appropriate technical and organisational measures to prevent loss, misuse or unauthorised access.
Data is retained only as long as necessary for legal and operational purposes, including maintaining service history.
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7. Your Rights
Under UK GDPR, you have the right to:
• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally applicable)
• Object to marketing communications
• Request data transfer to another organisation
• Withdraw consent at any time
To exercise any rights, email admin@autobayservice.co.uk
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8. Cookies
Our website may use cookies to enhance browsing experience, analyse usage, and enable functionality such as booking forms. You may disable cookies through your browser, but some features may not work correctly.
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9. External Links
Our website may link to external sites such as booking portals, payment gateways or social platforms. We are not responsible for external privacy practices.
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10. Updates to this Policy
We may update this policy from time to time. The latest version will always be available on our website, with the updated date noted at the top.
If you have any questions about this policy or your data, contact us at:
📧 admin@autobayservice.co.uk
AutoBay Car & Commercial Ltd