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Privacy Policy

Privacy Policy

 

 

Last updated: 6 October 2025

Company: AutoBay Car & Commercial Ltd

Company Number: 16664333

Data Protection Registration Number: ZB984118

Contact Email: admin@autobayservice.co.uk

 

 

 

1. Introduction

 

 

AutoBay Car & Commercial Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, contact us, or use our services.

 

By using our website or providing your information, you agree to the terms set out in this policy.

 

 

 

2. Who We Are

 

 

AutoBay Car & Commercial Ltd is a vehicle sales, servicing and repair company based in the United Kingdom.

Registered Office: [Insert full registered address once available]

Registered in England and Wales under Company No. 16664333.

Data Protection Registration Number: ZB984118.

 

For any questions or concerns about this Privacy Policy, please contact us at admin@autobayservice.co.uk.

 

 

 

3. What Information We Collect

 

 

We may collect and process the following personal data about you:

 

 

a. Information you provide directly

 

 

  • Your name, address, email, and phone number

  • Vehicle details (registration, make, model, mileage, etc.)

  • Service or booking details

  • Payment information (if applicable)

  • Any correspondence or enquiries you send us

 

 

 

b. Information we collect automatically

 

 

When you visit our website, we may automatically collect:

 

  • IP address

  • Browser type and version

  • Pages visited and browsing behaviour

  • Device and operating system information

  • Cookies and similar tracking technologies (see Section 8)

 

 

 

c. Information from third parties

 

 

We may receive information from:

 

  • Finance providers or warranty companies (if you apply for finance or warranty support)

  • Review platforms or booking systems integrated with our site

  • Publicly available sources (e.g., Companies House)

 

 

 

 

4. How We Use Your Information

 

 

We use your personal data to:

 

  • Provide vehicle sales, servicing, repairs and related services

  • Process bookings, payments, and customer requests

  • Communicate with you about your enquiry, booking, or purchase

  • Send service reminders, MOT due notifications, or follow-ups (where you have consented)

  • Improve our website, services, and customer experience

  • Comply with legal obligations or respond to lawful requests

 

 

We will only use your personal data when we have a lawful basis for doing so — typically one or more of the following:

 

  • Performance of a contract (e.g. vehicle servicing, sales or bookings)

  • Consent (e.g. marketing communications)

  • Legal obligation (e.g. HMRC record-keeping)

  • Legitimate interest (e.g. improving services or preventing fraud)

 

 

 

 

5. How We Store and Protect Your Data

 

 

Your data is stored securely on password-protected systems and servers within the UK or the wider EEA. We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure or destruction of your data.

 

We only keep your data for as long as necessary for the purposes we collected it, including satisfying legal, accounting or reporting requirements.

 

 

 

6. Sharing Your Information

 

 

We do not sell or rent your personal information.

We may share your data only with:

 

  • Trusted service providers or IT partners who help us operate our business (under strict data processing agreements)

  • Payment processors and finance partners (only when you engage with their services)

  • Insurers, warranty providers or breakdown partners (where relevant to your enquiry)

  • Regulatory bodies or authorities where required by law

 

 

All third parties are required to respect the confidentiality and security of your personal data and process it only in accordance with our instructions.

 

 

 

7. Your Rights

 

 

Under UK data protection law, you have the right to:

 

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict processing of your data

  • Object to processing based on legitimate interests

  • Data portability – request transfer of your data to another provider

  • Withdraw consent at any time (where applicable)

 

 

To exercise your rights, contact us at admin@autobayservice.co.uk.

 

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk

 

 

 

8. Cookies

 

 

Our website uses cookies to enhance your browsing experience and collect analytical information to improve performance.

 

You can manage or disable cookies through your browser settings. For more information, visit www.aboutcookies.org.

 

 

 

9. Marketing Communications

 

 

We may send you information about services, offers, or promotions if you have opted in to receive them. You can unsubscribe at any time by clicking the link in our emails or contacting admin@autobayservice.co.uk.

 

We will never send marketing communications without your explicit consent.

 

 

 

10. Links to Other Websites

 

 

Our website may contain links to other websites. Please note we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policy of any site you visit.

 

 

 

11. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date. We recommend checking this page periodically to stay informed.

 

 

 

12. Contact Us

 

 

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

 

Data Protection Officer

AutoBay Car & Commercial Ltd

Email: admin@autobayservice.co.uk

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